Most of the commonly faced problems are covered here. In case you find any other problem, please do not hesitate to contact us. |
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 Signing up:
• Do I need any Programming or server set up on my end?
• How to sign up with ChatFiles?
• How to insert ChatFiles Code in to my web page?
• How to add ChatFiles Code in a Framed Page?
• How to customize ChatFiles for my needs?
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Pricing:
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• How do I pay? How much does it cost? Is there a free version available?
• What is the difference between ChatFiles Basic, Pro and Hosted?
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Other Support:
• I have lost my password, what should I do ?
• I have lost my html, what should I do?
• Can I put your html on all pages of my web site?
• I run many web sites, can I sign up for more than one account?
Do I need any Programming or server set up on my end?
• Not at all. All you need to do is copy and paste the html in your webpage(s) as explained below
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How to sign up with ChatFiles?
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• Go to Sign Up page and provide correct information about yourself. Submit the form. Please make sure that your email address, URL and other information about your site are correct,many of our programs rely on them. |
How to insert ChatFiles Code in my web page?
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• Inserting your lines of code is fairly simple. Login to your account, click on "GENERATE HTML" button. On the next page, you will get simple lines of code (It is advised that you save this page for future reference) that you can copy and paste in your page(s) as follows: |
Front Page (or any other html editor):
These guidelines are meant for novice users only. If you are an advanced user, you may like to follow your common sense. |
- Open Front Page (Or your html editor) Open your web page.
- Identify the spot, where you would like to put a link and/or logo for your Messenger service.
- Type "ChatFiles" there. Save the document and exit.
- Open Notepad (Or any other text editor) Click on File > Open.
- Select file type "All Files" Select the same webpage and open it.
- Search for "ChatFiles" Replace it with the html code given by us.
- Make sure that the lines of code stay as they are.
- If they are broken, the script may not work correctly.
- Save the document as htm/html file (Not txt file).
- To make sure that it is saved as an .htm file, put the file name in quotes like "mychatpage.htm" instead of mytextpage.htm and then save. |
If you find any difficulty please contact us without any hesitation. We will be happy to do it for you! |
How to add ChatFiles Code in a Framed Page?
• A framed page is basically a main page (say main.htm) made up of two or more different pages (e. g. frame1.htm and frame2.htm). You can add the code in the html of any of these frame1.htm or frame2.htm pages. |
How to customize ChatFiles for my needs.
• Log in to your account, click "CUSTOMIZE IT" button, over there you will find lots of ways and help to customize it your way. |
How do I pay? How much does it cost?
• You can pay by your credit card online. To make a payment, you should log in to your account and click on "PAYMENT". |
What is the difference between ChatFiles Basic, Pro and Hosted?
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 Free Trial for 30 days
- Remotely Hosted
- Supports upto 10 simultaneous users
- No ads, you can host your own ads
- Simply copy and paste our HTML into your site and there you go
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Pro: ($20 / month)
- Remotely Hosted
- Supports upto 50 simultaneous users
- 100% your branding - Integrates with your web site seamlessly
- Simply copy and paste our HTML into your site and there you go |
Hosted:
- Hosted on your server
- Supports unlimited simultaneous users.
- Powerful server written in C++
- Can be integrated with your existing user database & registration process
- We install it on your server - Free support for 30 days |
I have lost my password, what should I do?
• Please click here. |
I have lost my html, what should I do?
• Please log in to your account, click "GENERATE HTML". |
Can I put your html on all pages of my web site?
• Yes! The more the pages have the code, the better the visibility it has. |
I run many web sites, can I sign up for more than one account?
• Yes! Please feel free to get as many accounts as you need. |
